General Terms and Conditions (GTC) of pebro GmbH
Reiherstraße 22, 75196 Remchingen, Germany
I. General provisions
§ 1 Basic provisions
(1) The following terms and conditions govern the contractual relationship between pebro GmbH (hereinafter "Seller") and customers (hereinafter "Buyer") who conclude contracts via the https://www.edelband.com website. Deviating terms and conditions of the Buyer shall not be recognized unless the Seller expressly agrees to their validity.
(2) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Formation of the contract
(1) The product presentations in the online store do not constitute a legally binding offer, but a non-binding online catalog. The buyer can initially place our products in the shopping cart without obligation and correct his entries at any time before sending his binding order. The order is deemed to be a binding contractual offer by the buyer to the seller to conclude a purchase contract for the products contained in the shopping cart. The offer is accepted by an express declaration of acceptance by e-mail or by dispatch of the goods.
(2) For custom-made products (§ 9), the buyer specifies the configuration using the seller’s configurator and, before adding the item to the shopping cart, expressly confirms that the product is a custom-made item excluded from cancellation, exchange, and return; that color variations must be taken into account; and that the buyer is solely responsible for the selected size or the specified dimensions. The configuration specified in this manner becomes part of the contract.
§ 3 Prices, shipping costs, payment, due date
(1) The prices quoted include statutory VAT and other price components. Shipping costs are shown separately and are to be borne by the buyer, unless free delivery has been agreed.
(2) The following payment options are available to the buyer:
Credit card: After placing the order, the buyer transmits his credit card details. After legitimization as the legitimate cardholder, the seller requests the credit card company to initiate the payment transaction. The payment transaction is carried out automatically and the credit card is debited.
PayPal / PayPal Express: During the ordering process, the buyer is redirected to the website of the online provider PayPal. There the buyer can enter his payment details and confirm the payment instruction to PayPal. After placing the order in the store, the seller requests PayPal to initiate the payment transaction.
Sofortüberweisung (Sofort by Klarna): After placing the order, the buyer is redirected to the website of the online provider Sofort GmbH, where he confirms the payment instruction. This concludes the contract with the seller.
Klarna invoice: In cooperation with Klarna AB, the seller offers purchase on account as a payment option. Payment is made to Klarna in each case. The full terms and conditions for purchase on account can be found on the Klarna website.
Apple Pay: During the ordering process, the buyer is redirected to the website of the online provider Apple Pay. After placing the order, the seller requests Apple Pay to initiate the payment transaction.
Google Pay: Similar to Apple Pay, the buyer is redirected to the corresponding Google Pay page for payment processing. Once the buyer has confirmed the payment information, the seller accepts the order.
Store Pay: Shop Pay offers a fast and secure payment option where shoppers can save their payment and shipping information to speed up the checkout process. After selecting Shop Pay and confirming the payment details, the order is processed.
Amazon Pay: During checkout, the buyer can select Amazon Pay as a payment option. The buyer is redirected to the Amazon Pay page to complete the payment with the payment information stored with Amazon.
(3) Unless otherwise specified for individual payment methods, payment obligations arising from the concluded contract are due immediately. Custom-made products (§ 9) will not be sent to production until full payment has been received.
§ 4 Delivery
(1) Delivery shall be made at the shipping costs shown in the offer. If the buyer is a consumer, the seller bears the shipping risk.
(2) For custom-made products, the provisions regarding delivery time and delivery area set forth in § 9, paragraphs 7 and 9, shall apply in addition.
§ 5 Retention of title
The goods remain the property of the seller until the purchase price has been paid in full.
§ 6 Right of withdrawal
(1) Consumers have the right to cancel. The details are set forth in the seller's cancellation policy.
(2) The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs (Section 312g(2)(1) of the German Civil Code (BGB)). This includes, in particular, custom-made products ordered via the Seller’s configurator (Section 9), for which the Buyer personally specifies the strap design, Apple Watch model, length or custom dimensions, leather type, leather color, stitching, edging, lining, and hardware, and which are manufactured individually for the Buyer only after the order is received, as well as all products featuring custom embossing or engraving.
(3) The right of withdrawal expires prematurely if sealed goods are opened after delivery, or if their seals, species identification tags, or other authenticity markings (e.g., security stickers or authenticity seals) are removed or damaged. In such cases, the product cannot be resold for reasons of health protection, hygiene, or product authenticity.
§ 7 Liability for defects (warranty)
(1) Liability for defects shall be governed by the statutory provisions. The limitation period for statutory claims for defects is two years and begins with the delivery of the goods to the buyer.
(2) In the case of custom-made products (§ 9), the configuration specified by the buyer in the configurator constitutes the agreed-upon quality. A bracelet that corresponds to this configuration and to the characteristics of a handmade, one-of-a-kind item as described in § 9, paras. 4 and 5, is free from material defects; in particular, a length that does not fit the buyer but corresponds to the selected or specified size does not constitute a defect.
§ 8 Liability
(1) The Seller shall be liable in cases of injury to life, limb or health, in the event of intentional or grossly negligent breaches of duty and in the event of warranty promises, insofar as agreed, in accordance with the statutory provisions. In the event of a breach of essential contractual obligations, the fulfillment of which is necessary to achieve the objective of the contract, the seller shall also be liable in the event of slight negligence, limited to the foreseeable damage typical for the contract.
(2) In all other respects, the seller’s liability is excluded. Liability under the Product Liability Act remains unaffected.
§ 9 Customized Products and Special Orders (Configurator)
(1) Definition. Custom-made bracelets are bracelets that the buyer designs according to their own specifications using the seller’s configurator (available at https://www.edelband.com/apps/konfigurator). Each custom-made bracelet is manufactured individually and on a made-to-order basis only after the order is received. It is one-of-a-kind and is not kept in stock.
(2) No right of rescission, no exchanges, no returns. There is no right of rescission for custom-made items (Section 6(2), Section 312g(2)(1) of the German Civil Code (BGB)). Exchanges or returns as a gesture of goodwill are excluded; this applies in particular if the buyer does not like the item, if the size, color, or material choice is subsequently deemed unsuitable, or if the buyer changes the Apple Watch model. The buyer is expressly informed of this in the configurator before placing the order and must confirm this notice by checking a box; an order cannot be placed without this confirmation. The statutory rights regarding defects under § 7 remain unaffected.
(3) Buyer’s Responsibility for Configuration and Measurements. The buyer is solely responsible for the accuracy and completeness of all selections made and information provided in the configurator, in particular for the selection of the Apple Watch model and case size, the selection of the band size, and—in the case of custom-made orders—for the lengths entered. The seller cannot verify this information and manufactures the product solely based on it. The adjustment ranges and size recommendations displayed in the configurator are computational aids based on the buyer’s specifications; they do not replace the buyer’s own measurements. A strap that corresponds to the selected or specified measurements is in compliance with the contract, even if it does not fit the buyer.
(4) Visualization, Colors, and Material Appearance. The preview in the configurator is a computer-generated 3D visualization. Colors, sheen, grain, and texture may differ from the delivered product; such differences may also be due to the display settings of the buyer’s device. Leather is a natural product: Each strap is cut from a single piece of leather, so the grain, texture, color nuances, small marks, creases, or veins vary from one spot to another. Such variations, as well as manufacturing tolerances in stitching, edge finishing, perforation patterns, and dimensions of up to 2 mm, are characteristics of a handmade, one-of-a-kind product and do not constitute a defect. Color variations of up to 10% from the preview are considered an agreed-upon characteristic. The original photos of the leather types stored in the configurator—not the 3D preview—are binding for the color selection.
(5) Embossing and Engraving. The buyer is solely responsible for the content of any chosen personalization, including initials, embossing, and engraving, as well as for the spelling thereof. The seller will produce the content exactly as it was entered in the configurator. The buyer shall ensure that the selected content does not infringe upon any third-party trademark, copyright, name, or other rights, and shall indemnify the seller against all third-party claims arising from such an infringement. The seller is entitled to reject content that violates legal regulations or is contrary to public decency; in this case, the buyer will be notified and any payments already made will be refunded. Hand-stamped initials are subject to production-related variations in depth, position, and shade; these variations do not constitute a defect.
(6) Changes and Cancellations After Placing an Order. Production begins upon receipt of the order. From that point on, the buyer may not make any changes to or cancel the order. The seller may, at its sole discretion, approve a change or cancellation on a case-by-case basis, particularly as long as it can be proven that production has not yet begun; the buyer may be billed for any costs already incurred.
(7) Delivery Time. The delivery time specified in the configurator is a non-binding estimate that takes into account custom manufacturing. It is not a fixed date. Delays attributable to the availability of specific leathers or components, force majeure, or circumstances beyond the Seller’s control do not entitle the Buyer to any claims. If, in exceptional cases, a custom-made product cannot be manufactured—for example, because a selected leather or component is no longer available—the seller shall inform the buyer immediately and, to the extent possible, offer an equivalent alternative; alternatively, any payments already made shall be refunded immediately. No further claims shall arise.
(8) Scope of Delivery and Accessories. The scope of delivery for a custom-made product includes the components selected in the configurator, in particular the appropriate Apple Watch adapters (connectors) and the clasp. These components are part of the custom-made product and cannot be returned separately or exchanged individually. A component included free of charge is listed in the shopping cart and on the invoice as €0.00; it is not payable separately.
(9) Delivery Area and Exotic Leathers. Custom-made items are delivered exclusively within the European Union. Bracelets made from the leather of protected animal species (in particular alligator, caiman, python, snake, karung, lizard, teju, and shark) are sold and delivered only to shipping addresses within the European Union; export to third countries by the buyer may require permits under species protection laws, for which the buyer is solely responsible. The seller may refuse orders with a delivery address outside the European Union; any payments already made will be refunded.
(10) Configuration Code. A configuration code generated by the configurator is intended solely for the purpose of reloading a configuration. It does not constitute a reservation of price, material, or availability. The price and availability at the time of order are determinative.
(11) Price. The total price displayed in the configurator is the final price of the custom-made product, including applicable sales tax and all selected surcharges (e.g., contrast piping, hand-stitching, made-to-measure). Discount codes and promotions apply to custom-made products only if this is expressly stated (§ 10a).
(12) Furthermore, paragraphs (2) through (5) also apply to all other products that are customized at the customer’s request, in particular products with personalized engravings.
§ 10 Volume discounts and promotions
Volume discounts and promotions are linked to the quantity purchased. If the requirements for the discount are no longer met due to a return, the discount expires. The refund amount will be adjusted accordingly and the discount already granted can be offset against the refund.
§ 10a discount codes and reduced items
(1) Discount codes are generally not applicable to already reduced or discounted items.
(2) If the buyer applies a discount code to reduced items during the ordering process, the seller reserves the right to subsequently cancel the discount or adjust the order accordingly.
(3) Discount codes cannot be combined with other promotions, unless expressly stated otherwise.
(4) Discount codes and promotions apply to custom-made products (§ 9) only if this is expressly stated for custom-made products.
§ 11 Deliveries abroad, taxes, import fees and customs duties
(1) Deliveries abroad may be subject to additional taxes, import fees and customs duties. These fees cannot be determined in advance by the seller and vary depending on the recipient country.
(2) The buyer is responsible for the payment of all applicable taxes, import fees and customs duties. These costs shall be calculated upon importation of the product and shall be borne by the buyer.
(3) Delivery abroad is carried out by UPS. The buyer has the option of contacting UPS in advance to obtain information about any fees that may be incurred.
(4) Custom-made products (§ 9) are delivered exclusively within the European Union.
§ 12 Special provisions for leather watch straps as wearing parts
(1) Leather watch straps are excluded from the statutory liability for defects (warranty) as wearing parts in accordance with Section 434 (1) of the German Civil Code (BGB), insofar as they are subject to natural wear and tear caused by the intended use of the product over time. As a natural material, leather is subject to changes and wear and tear caused by environmental influences and regular contact with the skin.
(2) However, if there is a defect that is attributable to material or processing errors, the statutory warranty pursuant to § 437 BGB shall apply. In such cases, the buyer shall be entitled to subsequent performance (repair or replacement delivery).
(3) The purchaser is advised that regular care and proper handling can increase the service life of the leather straps, but that wear and tear is unavoidable despite all precautionary measures. pebro GmbH therefore accepts no liability for damage caused by natural wear and tear to the leather straps.
(4) Paragraphs (1) through (3) apply mutatis mutandis to custom-made products pursuant to § 9. In the case of custom-made products, the characteristics of a handcrafted, one-of-a-kind item described in § 9, paragraphs 4 and 5, are also presumed to be the agreed-upon quality.
§ 13 Final provisions
(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.
(2) If the customer is an entrepreneur, a legal entity under public law or a special fund under public law, the seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract.
(3) The customer acknowledges that the correct use of the products intended for the Apple Watch must be in accordance with the instructions provided by the manufacturer. pebro GmbH accepts no liability for damage caused by improper use of the products.
(4) If claims for damages are asserted, pebro GmbH reserves the right to have the cause of the damage examined by an independent, qualified expert. The decision to engage an expert is at the sole discretion of pebro GmbH. This measure serves to objectively determine the cause of the damage and is intended to ensure that the damage claims are justified. The costs of the expert opinion shall be borne by pebro GmbH if the expert confirms that the damage is attributable to a breach of duty by pebro GmbH. Otherwise, the costs may be charged to the customer if this is legally permissible.
(5) Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
§ 14 Exclusion of the right of withdrawal for sealed perfumes
(1) The right of withdrawal does not apply to contracts for the delivery of sealed goods if the seal has been removed after delivery and the goods are not suitable for return for reasons of health protection or hygiene.
(2) Perfume products are therefore delivered in a sealed outer carton. If this seal is removed or damaged after delivery, a return or revocation of the purchase contract is excluded in accordance with § 312g para. 2 no. 3 BGB.
(3) The buyer is expressly informed before placing the order that the right of withdrawal in this case expires as soon as the seal has been removed after delivery.
Last updated: September 11, 2026
