Cancellation policy

 



Right of withdrawal for consumers 
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day
,

- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;

To exercise the right to cancel, you must inform us (pebro GmbH, Reiherstraße 22, 75196 Remchingen, phone: 07232 8090966, e-mail: info@edelband.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Guidelines for revocation

Thank you for shopping at Edelband, your online store for handmade leather Apple Watch bands. We value your satisfaction and want to ensure that your shopping experience goes smoothly. Please note the following guidelines for product returns:

1. return in perfect and resalable condition:
Returned products must be in perfect and resalable condition for us to accept the withdrawal.
2. careful handling of hardware and leather:
Please take special care to ensure that the hardware, including the connectors and clasps, is scratch-free and in top condition.
The leather of the bracelets should also be in perfect condition.
3. exclusion of bracelets with visible signs of wear:
Bracelets that show clear signs of use, such as extensive holes or other visible defects, are generally excluded from withdrawal.
4. notification of delivery damage:
Damage that is already present upon delivery of the products must be reported immediately.
Please document this damage with photos to prove the damage.

We would like to point out that we reserve the right to refuse the withdrawal if the returned products do not meet the above requirements. These measures are necessary to ensure that we can always offer you products of the highest quality. Should you have any questions or require assistance, we will be happy to help you with your request. Your satisfaction is our top priority.

 

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not for contracts for the delivery of goods,

  • which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or

  • which clearly tailored to the personal needs of the consumer are customized.

This applies in particular to personalized products such as engraved or individually configured watch strapsmade according to customer specifications. These items cannot be returned or exchanged.



Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.


We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any case within 14 days at the latest from the day on which you inform us of the revocation of this contract. return or hand over the goods. The deadline is met if you send the goods before the 14-day period has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts


- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 14 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Cancellation policy for digital content

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (pebro GmbH, Reiherstraße 22, 75196 Remchingen, phone: 07232 2205, e-mail address: info@edelband.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.


Reasons for expiry

The right of withdrawal expires in the case of a contract for the supply of digital content not on a tangible medium, which obliges the consumer to pay a price, if the consumer:
 
1. has expressly consented to the entrepreneur commencing performance of the contract before expiry of the withdrawal period and
 
2. has confirmed that he/she is aware that his/her right of withdrawal expires with the commencement of the performance of the contract and

3. the trader has provided the consumer with a confirmation of the contract on a durable medium within a reasonable period of time after the conclusion of the contract, but at the latest when the digital content not on a tangible medium is made available:
  • in which the content of the contract is reproduced and
  • on which it is stated that the consumer has expressly consented, prior to performance of the contract, to the trader commencing performance of the contract before expiry of the withdrawal period and has confirmed that he is aware that he will lose his right of withdrawal upon commencement of performance of the contract.

 



Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back to us.)

- To pebro GmbH, Reiherstraße 22, 75196 Remchingen, e-mail address: info@edelband.com :

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date

(*) Delete as appropriate.